“This is where we break things on purpose—in a test environment first,” Maya said. “Last month, someone pushed a code update directly to the live dispatch system. No testing. No rollback plan. That’s how we got the forty-seven-minute crash. Transition means: build it, test it, deploy it safely. If it fails, revert instantly.”
Third slide: Service Transition .
She moved to the second slide: Service Design . itil 101 understanding the basics
Fifth slide: Continual Service Improvement . “This is where we break things on purpose—in
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