Klaus smiles. It’s the first time he has smiled all morning.
"For thirty years," Klaus continues, "I have put the organic muesli and the expensive oat milk on the third shelf. That is what Primus demands. That is what REWE demands." primus rewe mitarbeiterschulung
He pulls the heavy Primus binder off the shelf. It lands on the linoleum with a satisfying thud. "It says here: 'Customer proximity.' But they confuse proximity with profit margin." Klaus smiles
Klaus clicks the remote. A dusty projector hums to life, showing a slide of a perfectly stocked yogurt shelf. "Slide four," Klaus says, his voice flat. "The Principle of the Third Shelf." That is what Primus demands
He walks to the dairy aisle. Lea follows, clutching her pen. Klaus points a stern finger at a gap on the third shelf. "But look. Yesterday, an old lady—Mrs. Gartner—she stood here for five minutes. She couldn't reach the Dinkel-Basis muesli. Her shoulder is bad. She left. She bought it at the EDEKA across the street."
Klaus glances at Lea, who is watching from the produce section. Lea nods, a small, proud nod.
Klaus interrupts. "The system," he says, tapping his temple, "is a tool. Not a god. Primus tells you what a good shelf looks like. It doesn't tell you why a good shelf works."